02 · Services

Support client

Une première ligne pour l'e-mail, le chat et les tickets. Votre assistant traite la file selon votre ton et vos règles, et remonte ce qui vous concerne vraiment.

Ce qui est inclus

  • Email and live chat cover
  • Helpdesk and ticket queue management
  • Order, booking, and refund handling
  • Macros, canned replies, and help-centre upkeep
  • Customer follow-ups and review requests
  • Escalation to you on an agreed rule set

Ce que vous recevez

Covered support hours you chooseAn agreed escalation rule setMaintained macros and help articlesWeekly queue and theme report

Comment nous travaillons

  1. 01

    Learn the product

    Your assistant works through your product, past tickets, and existing replies before answering anything live.

  2. 02

    Agree the limits

    We write down what they can decide alone (refunds, discounts, exceptions) and what always comes to you.

  3. 03

    Go live supervised

    Early replies are reviewed before they send, until the quality is consistent enough to stop checking.

  4. 04

    Tune

    Recurring questions become macros or help-centre articles, so the same work stops arriving twice.

Besoin d'aide sur Support client ?

Décrivez le travail tel qu'il est aujourd'hui. Nous vous dirons franchement si nous convenons, et à quel coût.

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